Compliance & Audit Services
Audit-Ready. Every Time.
Manufacturer audits of warranty claims and sales incentive programs can result in significant chargebacks. We help you identify exposure before the OEM does — and build the processes to keep you clean.
The cost of non-compliance isn't just the chargeback.
When an OEM auditor finds discrepancies in your warranty claims or sales incentive submissions, the financial impact goes beyond the immediate recovery. It triggers heightened scrutiny, damages your relationship with the manufacturer, and can affect your standing in future programs.
We work with dealerships proactively — reviewing your submissions, identifying patterns that attract audit attention, and correcting documentation gaps before they become chargebacks. If you're already under audit, we can help you respond effectively and minimize exposure.
What we cover
End-to-end compliance support.
Warranty Claim Compliance Review
We conduct a systematic review of your warranty repair orders — examining documentation completeness, labour operation codes, parts usage, and technician certifications. We identify claims that are vulnerable to chargeback and help you correct them before submission or audit.
Sales Incentive Program Analysis
OEM sales incentive programs are complex and the compliance requirements are exacting. We review your incentive claim submissions against program terms, identify discrepancies, and ensure your dealership is capturing every dollar it's entitled to — accurately and defensibly.
Pre-Audit Preparation
If you know an audit is coming — or simply want to be prepared — we conduct a mock audit of your records using the same criteria OEM auditors apply. You'll know exactly where you stand before they arrive, with time to address any issues.
Audit Response Support
Already under audit or responding to a chargeback notice? We help you review the findings, prepare your response, and present your case to the manufacturer in the most favourable light — with documentation to support every position you take.
Common areas of audit exposure.
Incomplete repair order documentation
Incorrect labour operation codes
Parts claimed but not installed
Technician certification gaps
Sales incentive eligibility errors
Customer signature and authorization gaps
Sublet repair documentation deficiencies
Goodwill claim misclassification
Don't wait for the auditor to find it first.
A proactive compliance review is far less costly than a manufacturer chargeback. Let's talk about where your dealership stands.