Fixed Operations Consulting
Unlock the Profitability Hidden in Your Service Drive.
Most dealerships leave significant money on the table in their service and parts departments. We find it, quantify it, and help you capture it.
Your fixed ops should be your most reliable profit centre.
In a well-run dealership, fixed operations — service and parts — generate consistent, recurring revenue that doesn't fluctuate with vehicle inventory cycles or interest rates. Yet for many dealers, the service drive is also the most under-managed department in the building.
We bring an outside perspective and deep operational experience to identify the gaps between where your fixed ops are today and where they should be. Our analysis is data-driven, our recommendations are practical, and our focus is always on sustainable improvement — not quick fixes that erode customer trust.
What we analyse
Four areas. Measurable results.
Service Department Performance Review
A comprehensive analysis of your service department's key performance indicators — effective labour rate, technician productivity, hours per repair order, customer pay vs. warranty mix, and service advisor performance. We benchmark your results against industry standards and identify your highest-leverage improvement opportunities.
Parts Department Profitability Analysis
Parts profitability is often overlooked in favour of service labour metrics. We analyse your parts margins, obsolescence exposure, fill rates, and wholesale business to identify where you're leaving money behind and how to recover it.
Labour Efficiency & Technician Productivity
Technician productivity is the engine of your service department. We review your flat-rate structure, dispatch processes, bay utilization, and training gaps to help you get more billable hours out of the team you already have.
Customer Pay Growth Strategy
Warranty work keeps the bays busy, but customer pay is where the real margin lives. We help you build the processes, menus, and advisor habits that convert more service visits into customer-pay revenue without compromising the customer relationship.
How we work with your team.
Discovery
We review your DMS data, financial statements, and operational reports to establish a clear baseline.
Analysis
We identify performance gaps, benchmark against industry standards, and quantify the opportunity.
Recommendations
You receive a prioritized action plan with specific, measurable targets and implementation guidance.
Follow-Through
We stay engaged to support implementation, answer questions, and track progress against targets.
Let's look at your numbers together.
A no-obligation conversation is the first step. Tell us about your dealership and we'll tell you where we think the opportunity is.